Refund & Cancellation
Our no-deposit commitment and your cancellation rights
Registered in England & Wales. Director: Musaddaq Ahmed.
17 Salisbury Street, Swindon, London, SN1 2AN, United Kingdom.
Email: info@auverant-solutions.co.uk · UK: +44 7826 404235 · US: +1 307 785 6150
01Our no-deposit commitment
Zero deposits. Payment on acceptance. Auverant does not charge upfront deposits or retainers. Payment is only due after all agreed deliverables have been completed and formally accepted by the client. This is a founding principle of how we operate.
02Quality guarantee
Every engagement is delivered against a written, agreed specification. If any deliverable does not meet that specification:
- You raise the issue in writing within 14 days of delivery.
- We review the concern and respond within 5 business days.
- Where the concern is valid, we remedy the deliverable at no additional cost.
- We stand behind the quality of every engagement we deliver.
Where a specific results guarantee is stated in your proposal — for example our AI Automation appointment guarantee — that guarantee applies on the conditions set out in the proposal.
03Cancellation before completion
3.1 If you cancel an engagement before work has commenced, no charge applies and no invoice will be raised.
3.2 If you cancel after work has commenced, a fair charge for work completed to date will be calculated and agreed in writing between both parties, based on the proportion of work delivered against the total agreed scope.
3.3 No penalty fees or cancellation surcharges apply. We aim to resolve all cancellations fairly and professionally.
04Disputes
4.1 Any dispute regarding the quality, completeness, or scope of deliverables must be raised in writing to support@auverant-solutions.co.uk within 14 days of delivery.
4.2 We commit to acknowledging all disputes within 2 business days and resolving them within 14 business days of receipt.
4.3 Where a dispute cannot be resolved directly, both parties agree to attempt mediation in good faith before pursuing any formal legal remedy.
05Refund processing
In the event a refund is agreed in writing, it will be processed within 14 business days via the original payment method where possible. We will confirm the refund amount and timeline in writing before processing.
06Governing law
This Refund Policy is governed by the laws of England & Wales and forms part of our Terms & Conditions.
Contact us
Auverant Solutions · 17 Salisbury Street, Swindon, London, SN1 2AN, United Kingdom · info@auverant-solutions.co.uk · UK +44 7826 404235 / US +1 307 785 6150 · Director: Musaddaq Ahmed.